Customer Questionnaire

Here at the Lanes Group, we want every single one of our customers to get the best possible Lanes service. And that's why we'd like your help. Please tell us how we performed by answering 10 quick questions. Your input will show us where we can improve and make sure we recognise teams who have done well.

Name *
Name
Survey Questions
How would you describe the way your inintial enqiry was handles by Lanes?
Did you recieve a quotation for the work?
Was the estimate/quotation clear and accurate?
Did the Lanes team arrive on time?
Did they identify themselves and explain what they were going to do?
How did you rate the Lanes' staff for?
Friendliness:
How did you rate the Lanes' staff for?
Enthusiam:
How did you rate the Lanes' staff for?
Professionalism:
How did you rate the Lanes' staff for?
Overall:
Did staff keep you informed about progress?
Did the staff have adequate equipment for the job?
How did you rate Lanes' level of expertise?
Would you recommend Lanes for Drains to someone else?
Your Details
You don't need to complete the contact details below, but it may help us to identify an problems and make sure that they don't happen again if you do.
Customer Name
Customer Name